NEGORO, S. H. Kredibilitas Customer Service dan Citra Perusahaan. Jurnal ILMU KOMUNIKASI, [S. l.], v. 11, n. 2, 2015. DOI: 10.24002/jik.v11i2.419. Disponível em: https://ojs.uajy.ac.id/index.php/jik/article/view/419. Acesso em: 5 oct. 2025.