KINERJA

A Study of E-Banking Services in Public Sector Banks in India

Saraswati Saraswati — 2024-03-22

Bankers in India provide ease of service by utilizing information technology for safe and appropriate transaction services. With this paradigm change in view, this research paper embodies the analysis of three dimensions/factors of e-banking: accessibility, convenience, and security, and the impact of these factors on customer satisfaction. The study is based on the secondary and primary data collected with a structured questionnaire from 165 respondents in the vicinity of the district of Palwal, Haryana. The public sector banks and respondents were selected using the criteria of the convenience sampling method. The data was collected on 17 statements of inherent three dimensions on a 5-point Likert scale and three statements of customer satisfaction dimension. The collected data was subjected to inferential statistics and dimension reduction/factor analysis. The results indicate a positive contribution of three latent variables towards the overall satisfaction of customers of public sector banks in India.

The Effect of Financial Ratios on Stock Returns: By Mediation of Price Earning Ratio

Amar Khan — 2024-03-22

This study was conducted to analyze financial ratios effects towards Stock Returns in which the mediating variable is Price Earning Ratio (PER). The financial ratios are Debt to Equity Ratio (DER), Price to Book Value (PBV), and Return on Equity (ROE). This study uses a population of 65 real estate and property enterprises appeared in Indonesia Stock Exchange (IDX). This research’s samples are 36 companies registered in 2018-2020 IDX list. The data analysis technique uses Partial Least Square. The results showed (1) ROE and DER did not directly affect Stock Returns, (2) PBV directly affected Stock Returns, (3) ROE had an effect on Stock Returns partially mediated by the PER, (4) PBV and PER had no effect on Stock Returns mediated by the PER. The implications of the research result in investors needing to know the right time to make profitable investment decisions by analyzing the company's financial ratios to Stock Returns, which are an indicator of the level of profit earned by investors.

Importance Destination Loyalty: The Case Monumen Tugu Pahlawan in Surabaya, East Java

Hindah Mustika — 2024-03-22

The focus of the research is to examine and analyze the factors of the importance of destination loyalty in historical places. It can be said that historical places have their uniqueness or characteristics as an identity and value that must be preserved. Method: This research uses a quantitative method where SEM-PLS is used to test and analyze the collected data in the form of respondents' answers in the questionnaire. The number of respondents was 210, who had characteristics of educational background, age, gender, and social media used so that this could describe the level of respondents' understanding of knowledge and love of historical places. Results showed that the three antecedents are tourist satisfaction, patriotism, and gender, which motivate someone to intend and re-visit a monument and influence destination loyalty. It can be clearly illustrated that respondents have a strong emotional bond with the historical value of destination loyalty. Novelty: gender has an important meaning and can be a moderating variable. Originality: historical value in the form of the results of the struggle of Surabaya youth against the colonialists, which is then realized in a destination.

The Influence of Organizational Culture, Work Environment, and Leadership on Employee Performance PT Talenta Heba Parnita Depok

Sri Harini — 2024-03-22

This study aims to determine the direct influence of organizational culture, work environment, and leadership on employee performance at PT Talenta Heba Parnita Depok. The sample in this study 57 people were using the method of determining saturated sampling techniques. The instrument test technique in this study uses the IBM Statistical Package For Social Sciences (SPSS) software application with the regression analysis method. The results showed that organizational culture, work environment, and leadership simultaneously and partially had a positive and significant effect on employee performance.

Measuring the Role of Social Media and E-word of Mouth on Purchase Intention of Secondate Make-up Products

Graciela Sudirgo — 2024-03-22

Purchase intention is important to pay attention to because it relates to consumer interest in trying, buying, and owning products such as beauty products. Furthermore, it can be seen from the consumer's behavior of parasocial interaction, social value, and personal value towards the influencer, which will affect their interest in buying the product. This research takes the object of research as an owner as well as an influencer for beauty products Secondate. The research design uses a deductive approach with a quantitative research model to determine the impact of influencers on the quality of parasocial interaction, social values, personal values, and e-wom on purchase intention. The sample of this study were secondary make-up users with a total of 169 respondents. Data analysis used the Structural Equation Model (SEM) method. The results of the study show that parasocial interaction affects social value. Parasocial interaction increases positive perceptions of personal value, and social value can increase consumer purchase intention, but personal value cannot attract consumer purchase intention. Parasocial interaction does not affect consumer purchase intention, so e-wom does not moderate the effect of parasocial interaction on consumer purchase intention. The results of this study concluded that social media can be a means to affect the interest in buying a product. With the respondent's research on social value and personal value, it can be said that it affects a person's buying interest in a product. Social value and personal value can help us to sort out which products we need and which are suitable for us.

The Influence of Transformational Leadership, Structural Empowerment and Psychological Well-Being on Work Engagement

Desy Prastyani — 2024-03-22

A leader with the right leadership style who performs his duties effectively and efficiently is essential to increase the quality and efficiency of the organization. Transformational leadership motivates followers to perform beyond expectations by awakening followers' higher needs. Transformational leadership plays an important role in creating structural empowerement that can lead to positive organizational outcomes. Structural empowerment is expected to increase the psychological well-being of employees. Work engagement can be shaped by enabling factors such as transformational leadership, structural empowerment and psychological well-being that help create readiness for change. This research therefore aims to examine how transformational leadership can shape work engagement through structural empowerment and psychological well-being.

This research is a quantitative study that used a purposive sampling method and included 190 hospital workers in Jakarta, Bogor, Depok, Tangerang, and Bekasi. Data were analyzed using SEM-PLS 3.0 structural equation modeling. The results show that transformational leadership influences work engagement, structural empowerment and psychological well-being. According to the results, employee engagement can be improved by implementing transformational leadership, structural empowerment and psychological well-being in the workplace. The interdependence of these factors creates a productive and positive work environment.

Optimizing Employee Experience and Coaching to Reduce Turnover Intention: A Growth Mindset Moderation Study in Leasing Companies

Agata Mia Wira Omega — 2024-03-22

Generation Y and Generation Z have been entering workplace and dominating various jobs in organizations. These two cohorts share similar characteristics including, among other things, the need of self-development and the need of challenging jobs that enable them to avoid boredom. When these needs are not met their desires to leave the organization is likely to occur. Providing positive personal experience and proper coaching at work may help resolve the aforementioned negative consequence. This research aimed to address this issues. A sample of 182 of employees from the two cohorts who worked for leasing companies in Yogyakarta participated in the research. Purposive sampling was adopted to invite respondent participation. An online survey was employed to gather the data. The PLS-SEM method was used to analyze the data . Findings of the research show that employee experience and leadership coaching skills have a negative influence on turnover intention. A growth mindset strengthens the negative impact of employee experience on turnover intention. However, a growth mindset was found not to have any moderating influence on the effect of leadership coaching skills on turnover intention. Managerial and scholarly implication are then outlined.

Revisiting Banks' Performance After the Digitalization Acceleration: The Case of Conventional Banking Industry in Indonesia

Puput Decpa Rachmawati — 2024-03-22

Otoritas Jasa Keuangan (OJK) facilitates digital banking acceleration by establishing regulations related to digital banking. After its implementation, banking performance in general has increased, but some banks experienced discrepancies. This study aims to analyze the comparison of banks’ fund composition, operational efficiency, and economic rentability before and during the acceleration. This research uses the comparative tests by the Wilcoxon Signed Rank Test and Paired Sample T-Test based on the existing data of nine banks listed on the Indonesia Stock Exchange (IDX) main board. The result indicates that there were significant differences in banks’ Current Account Saving Account composition, operational efficiency, and economic rentability variables. In contrast, banks’ Time Deposit composition variables did not experience significant differences before and after digitalization acceleration. This study was conducted based on the data from IDX main board banks that have provided online account opening features and experienced a decline in one of the fund composition, operational efficiency, and economic rentability performance.

Business Performance Based on Entrepreneurial Orientation, Motivation, and Organizational Commitment in Snack Food MSMEs

Endang Silaningsih — 2024-03-22

This study examines the effect of entrepreneurial orientation and motivation on business performance with organizational commitment as an intervening variable in snack food MSMEs in Cisarua District. The sample used was 58 snack food MSMEs in Cisarua District. This research is descriptive and verification with the path analysis method. This study resulted in the findings that entrepreneurial orientation and motivation have an influence on business performance and organizational commitment. Organizational commitment served as an intervening variable. Based on the result of this study, business actors must be able to improve entrepreneurial orientation and motivation in order to improve business performance and organizational commitment.