Perceptions Employee Perceptions of Education and Training Programs (Diklat) at Hermina Hospital Pekanbaru

Abstract

This study aims to examine employees’ perceptions of the education and training (diklat) program at Hermina Hospital Pekanbaru. The study is motivated by the importance of human resource development in supporting the quality of health services and the need to understand how employees interpret the implementation of training programs. A qualitative approach with a survey method was employed. Data were collected through open-ended questionnaires distributed to 20 employees from various divisions and semi-structured interviews with nine division heads, supported by documentation. The study applies the perception concept proposed by Robbins and Judge and the training concept proposed by Basri and Rusdiana. Data analysis was conducted through data reduction, data display, and conclusion drawing. The findings indicate that employees’ perceptions of the training program are categorized as very positive and positive. Employees with very positive perceptions perceive that the training clarifies work procedures, enhances readiness in handling field situations, and strengthens communication and teamwork skills. Meanwhile, employees with positive perceptions consider the training beneficial in improving technical understanding, although its impact has not been fully experienced due to time constraints and shift work systems. Interviews with division heads support these findings, indicating that training plays an important role in standardizing work procedures and improving inter-unit coordination, although its effectiveness is influenced by participation levels and differing needs across divisions.