Analysis of Product Defect to Reduce Return Product in Flexographic Printing


  • Yunita Apriyanti Teknologi Industri Cetak Kemasan, Politeknik Negeri Jakarta, DKI Jakarta, Indonesia
  • Zulkarnain Teknologi Industri Cetak Kemasan, Politeknik Negeri Jakarta, DKI Jakarta, Indonesia



defects, quality control, Failure Mode Effect Analysis (FMEA), Problem Identification Corrective Action (PICA)


Product return in 2021 at PT XY increased, but the quality control implemented has not been running effectively. This
study aims to analyze the failure risk that causes defects, gets the greatest failure risk in the Risk Priority Number (RPN),
and gives suggestions for improvement for the next production. The focus of this study is on production defects that are
returned by customers. This study used Failure Mode Effect Analysis (FMEA) methods and Problem Identification
Corrective Action (PICA) table. From the gathered data, it is identified that there is one type of dominant defect that is
outside the control limits. The results of data processing by multiplying the SOD value to get the RPN value found that
the three largest ranking modes of failure were the engine settings did not match the RPN value of 484, negligent in the
production control process with the RPN value is 230, and the compressor is not optimal with the RPN value is 210.
Then an analysis was carried out using the PICA table to get suggestions for improvements, conducting periodic IK
retraining, checking machine condition regularly, conducting periodic inspections during the production process,
evaluating performance results, and running check sheets while carrying out the production process.


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How to Cite

Apriyanti, Y., & Zulkarnain. (2023). Analysis of Product Defect to Reduce Return Product in Flexographic Printing. International Journal of Industrial Engineering and Engineering Management, 5(2), 67–72.